Yes, the game is using the graphic card, not the IGP. I also reinstall the whole game with full folders cleanup. Let me know if I can clarify any of the steps above! We can't do this on the forum, though, so once you've got those files, please reach out at the links below so our support agents can help further. The two files it describes store important data (crucially, data that Windows logs during crashes) that we can use to diagnose the issue and suggest a more specific fix. If none of those steps works for either of you, please then go on to check our system files support article. Since you are on a laptop, please use this guide to double-check that your laptop is using the dedicated GPU and not your on-board GPU. In particular from the guide, please make sure you are running the game with administrator rights, you've verified the game files, you've got your graphics drivers and Windows install fully updated, and you don't have any background programs which could interfere with the, thanks very much for listing the steps you've already tried - that really helps me out! It's unfortunate our recommended basic troubleshooting hasn't helped. I'll be happy to help get this, can you start us off with the steps in the troubleshooting guide? Our findings with crashes have shown that they fix the vast majority of causes, so I'm confident they'll solve your crashing issue. I understand you've both faced crashes once you've loaded into an Anno 1800 game, which is very unfortunate. Please contact the moderators of this subreddit if you have any questions or concerns.Hi and, thanks both for reaching out about this. I am a bot, and this action was performed automatically. It is also important to know what your full Windows version is, you can view that on Windows 10 by going to the Settings app -> System -> About, and then it will be listed as the OS Build, for example 19042.421
Also, include as much information about your computer as possible, including the specs of your hardware, and/or the full make and model of your computer. If you have not already, be sure to include as much information about your issue that you can, including any error messages, error codes, what steps it takes to create the issue, and what you have done to troubleshoot. You may want to also post this on r/TechSupport for more exposure. This is not a generic tech support subreddit, so your post may be removed if your issue is not related to Windows, even if your computer has Windows installed. You have selected the Help post flair, which is to request assistance with the Windows 10 OS and its related systems.
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